Terms & Conditions
Please read these terms carefully before using our website or placing an order.
1. Introduction
Welcome to Canna Green Express. These Terms & Conditions govern your access to and use of cannagreenexpress.co, including all pages, products, services, account features and order-related communication provided through the website.
2. Eligibility and adult use
This website and our products are intended only for adults who are at least 18 years old, or the legal age required in their location. By using the website, creating an account or placing an order, you confirm that you are legally allowed to access and purchase the products offered on this website.
3. Accounts and customer information
When creating an account or placing an order, you agree to provide accurate, complete and current information. You are responsible for keeping your account login details secure and for all activity that occurs under your account.
4. Purchases and order acceptance
All orders are subject to product availability, payment confirmation, address verification and internal review. We may refuse, cancel or adjust an order if fraud, unauthorized activity, incorrect information, pricing errors, product availability issues or other concerns are detected.
5. Payments
Orders may require manual payment instructions after checkout. An order is not considered ready for processing until the payment has been received and matched to the correct order. Please follow the payment instructions shown during checkout, on the order received page and in your order email.
6. Shipping and delivery
We ship orders in discreet packaging. Delivery times may vary depending on the chosen courier, destination, weather, holidays and courier delays. Tracking information is provided when available. Certain remote or higher-risk locations may carry additional delivery limitations or risk.
7. Refunds, returns and final sale policy
Due to the nature of the products and payment methods, returns are not accepted and all purchases are final sale. If there is an issue with your order, please contact support so we can review the situation and help where possible.
8. Product information and batch variation
Product images, descriptions and availability are provided for general information. Products may vary slightly from batch to batch, and restocked products may not be identical to a previous batch.
9. Promotions, coupons and loyalty discounts
Promotions, coupons and loyalty rewards may be subject to separate conditions. VIP loyalty discounts may not be combined with standard coupons unless stated otherwise. We may modify or discontinue promotions at any time.
10. Prohibited uses
You agree not to use the website for unlawful activity, fraud, abuse, spam, unauthorized access, scraping, interference with site functionality, impersonation, or any activity that harms the website, our customers, our business or third parties.
11. Intellectual property
The website design, text, images, branding, product presentation and other content are owned by Canna Green Express or used with permission. You may not copy, reproduce, modify, distribute or commercially use our content without written permission.
12. Third-party links and services
The website may include links or integrations with third-party websites, couriers, analytics tools or payment-related services. We are not responsible for the content, policies or practices of third-party websites or services.
13. Disclaimer and limitation of liability
The website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Canna Green Express is not liable for indirect, incidental, special or consequential damages arising from your use of the website, products or services.
14. Changes to these terms
We may update these Terms & Conditions from time to time. Continued use of the website after changes are posted means you accept the updated terms.
15. Contact
For questions about these Terms & Conditions, please contact us at [email protected].